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Frequently Asked Questions (FAQ's) and Handy Information
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Listed below is some information we hope you find useful
If you still have any questions once you've read this page,
please visit our Contact Us page.
Go to: Orders Delivery & Charges
Go to: Product Information
Go to: Tips for Online Shopping
How do I Make a Purchase?
The E-Commerce solution built into this site uses advanced Secure Socket Layer (SSL) technology. Each Product Order page shall provide you with an option to "Add to Cart". As you make selections to purchase, the Shopping Cart is automatically updated. You can always view your progress. The prompts for adding, subtracting and reviewing your purchases are clear, just follow the onscreen instructions.
Remember, until finalised, all orders are tentative. You can remove items or adjust quantities before finalising your order.
What Payment Options can I Access?
Payment must be received at the time of purchase (PayPal) or immediately after purchase (Direct Deposit).
Our preferred method of payment is through PayPal with either Visa, MasterCard, or your own Debit Account (for PayPal account holders only). PayPal is a highly secure independant merchant with more than 100 million members worldwide. What's more, you're not charged extra to pay by credit card and you do not need to have a PayPal account to effect payment.
By using a Credit Card for your purchase, you assert and represent that you are the authorised cardholder of the card, bound by the terms and conditions of the card issuer, with full authority to create a binding contract for the sale.
We also offer Direct Deposit for our Customers, where we contact them with relevant details after their order is placed. You can pay using your own online banking services or in a local branch. No order will be sent until payment is effected.
Can I be assured my Credit Card purchase is secure from fraud?
Our servers use Secure Sockets Layer (SSL) encryption technology to ensure our customer’s delivery details and personal information remains confidential.
Additionally, all Credit Card information is processed directly by our Merchant Account Provider (PayPal) using an SSL connection. This means that as a merchant, at no stage can we view or access your Credit Card information.
Consumer protection laws protect you against any unauthorised use of your Credit Card. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.
For more information, please see our Privacy Policy. Please also refer to our Tips for Responsible Online Shopping below.
Can I Send you a Cheque for my Order?
Sorry, FunkyCoverz does not accept cheques.
Does GST Apply to My Purchases?
All prices are displayed in $AUD and are inclusive of 10% GST. A tax invoice will be emailed with your order confirmation.
What sort of discounts are available?
- Funk-eList subscribers receive a discount code with their first order, entitling them to 10% discount off every future purchase.
- Bulk and Wholesale enquiries are welcome. Volume discounts are available.
I'm a reseller, how do I order?
Contact us with full details of your desired order to obtain discount and further instructions. Looking forward to helping you!
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What delivery options are available?
We use Australia Post for all our postage - domestically and internationally.
Within Australia: At checkout, you can select to have your order sent via normal parcel post (pick option "Australia Post"), Express Post or Registered Mail.
Internationally: Refer to our Delivery page for information.
How much do you charge for postage and handling?
Domestic Parcel Post: $AUD5.00 for orders up to $AU50.00. Thereafter, orders sent via parcel post qualify for Free Delivery. Refer to our Delivery Charges page for full information.
Domestic Express Post: $AUD8.00 for orders up to $AU50.00. $AUD4.00 for orders over that amount. Refer to our Delivery Charges page for full information.
Domestic Registered Mail: $AUD8.00 for orders up to $AU50.00. $AUD4.00 for orders over that amount. Refer to our Delivery Charges page for full information.
International: Refer to our Delivery page for full information.
Why would I select "Express Post" at checkout?
Express Post between most capital cities and many other locations is "Guaranteed Next Day Delivery". If you're buying something as a gift last minute, or just want to receive your purchase asap, then why not select Express Post? Refer to the Australia Post's website in relation to their Express Delivery Network for further information. Dispatch location is 4121. Please note, Insurance is not available on Express Post items.
Why would I select "Registered Mail" at checkout?
Registered Mail is a way of tracking your order; each package has a unique number, proof of posting and requires signature on delivery. Compensation / insurance of up to $AU100 is also included.
Will you deliver outside of Australia?
We certainly can - and do! Whilst our site is automatically set up for delivery Australia-wide, we also deliver to other countries. Payment would be in $AUD. We just ask that you contact us before placing your order for full instructions. Please see our Delivery page for further information.
What happens once I’ve ordered?
Have you paid via PayPal? If so, you will receive payment notification from PayPal when it has been successfully processed. As well, you will receive an email confirmation from FunkyCoverz so you can be assured we've received your order and the goods are on their way to you.
Have you opted to pay via Direct Deposit? If so, you will receive an email to confirm your order and advice of our bank account details. The email will include an Order Tracking number, which you can use to check the status of your order. Delivery is effected once payment is final.
I didn't receive an order confirmation. What do I do?
If you have not received your order confirmation within two days of your order, please use our Online Contact Form. We will respond as soon as possible regarding the status of your order. If a system or user error has occurred, we will work with you to correct it.
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What materials are your stock items made of?
All product materials are advised on each individual product page.
Our range of covers, cases and pouches are made from a wide range of fabrics and materials; including neoprene, aluminium, compressed eva, silicone, polycarbonate, faux (fake) fur, sateen, polyester, cotton, tweeds, etc.
What is Neoprene?
Neoprene is a soft, stretchy and lightweight material, similar to wet suit material. It washes very easily, by hand with a mild detergent.
What is compressed EVA?
EVA is a dense and durable foam-like cushioning material. It is used to maximise protection of your digital goods.
What generation iPods do your range of covers suit?
If you head to our iPod covers & accessories page, it shows exactly what cases we have and for what models. That ranges from 5th gen iPod to current day iPod classic, 2nd gen nano to current day iPod nano, all model iPod touch, 2nd gen iPod shuffles.
As well, you can check our iPhone covers & accessories page for details on products for the original iPhone up to current day iPhone.
In addition to that, we have some covers that are perfect for all other brand MP3/MP4s.
What style mobile phones do your phone pouches and phone covers suit?
Our range are universally sized, meaning they fit most mobile phones. Different styles are sometimes better for different phones. Please check all product dimensions on the individual product information pages. Contact us if you need assistance - we're more than happy to help out.
Do you have Gift Vouchers or Gift Certificates available?
Yes. You can purchase gift vouchers for friends and family for either $AU10, $AU20 or $AU50.
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Tips for Responsible Online Shopping
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Excerpts taken from Dept of Fair Trading website
You can take a number of simple steps to ensure you protect yourself and your computer from potential fraud, especially when shopping online.
Virus and Internet Warning:
• Always keep your anti-Virus, anti-Spam and Firewall softwares up-to-date.
• Always protect your passwords and log-on IDs.
• Change them frequently, never using passwords that could be easily guessed or identified, or that are closely associated with you.
• Never provide these details in, or in response to, an email. Many scams are currently being received via fraudulent emails. No financial institution etc will request this information via email, or request you to log into your account via a link in an email.
Pay Securely:
• Be very careful to protect your Credit Card at all times. Check Bank and Credit Card statements carefully, and report any anomalies immediately.
• Never provide credit card details online unless it’s a secure encrypted transaction. Your browser will display a padlock or a solid key in the status bar at the bottom of the window to indicate you’re on a secure page. The address in the address box should begin with https:// instead of the usual http://.
• Don’t provide financial information not required for the sale.
Check Privacy Policies:
• How will your personal details be used? Only provide personal information if satisfied.
Check the Contract:
• Are the terms and conditions ok? Are the delivery details ok? Can you return goods if they are faulty?
Confirm your Order and Keep Record:
• You should be given the chance to confirm or amend your order before inputting payment details.
• Print out or save your order. Take note of any reference numbers provided.
• Request a tax invoice.
• Check credit card statements against orders/tax invoices and report any discrepancies immediately.
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I hope this information has been of great use to you, especially how to protect yourself and your computer from potential fraud.
Now ... You Can Enjoy Your Shopping Securely! Go To: Products by Gadget page
Add FunkyCoverz to your Favourites!
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