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Go To: Returns Policy
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Delivery Policy and Terms
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Note: Our Delivery Policy and Terms are in addition to the full site Terms and Conditions
We can deliver to many locations. If you're not based in Australia, simply contact us before ordering and we'll provide you with more information.
Delivery
We deliver Australia-wide
Normal Parcel Post: Australia Post estimates between 1-3 days for intrastate (within same state) and 2-6 days for interstate locations
Registered Mail: as above
Express Post: Refer to Australia Post website for delivery times and guarantees
Courier: Some items are required to be sent via courier direct from warehouse. These items are not available to be sent overseas. Please check with us if you have any questions. No additional charges are applicable outside our normal charges (see below).
We deliver internationally
Below are cost estimations for some regions. Contact us before placing an order so we can provide further details. Also contact us if your country is not listed and we will quote you delivery fees.
We cannot offer a pickup service
We are an online business only and as such no pick-ups are available. Apologies for any inconvenience.
Delivery Terms
Please carefully select the appropriate postage to cover your order - and piece of mind. Whilst we have, to date, had no deliveries go missing through Australia Post, please note below the terms you agree to by selecting the postage you do.
If non-delivered:
Normal parcel post: Australia Post provides no insurance. No reimbursement possible. Receipt noting postcode as proof of delivery.
Express post: Trackable, however no insurance provided. Reimbursement of postage fees only. Receipt with Express tracking number as proof of delivery.
Registered mail: Trackable, insurance coverage, reimbursement.
Out of Stock items:
If for any reason the item you order is out of stock, we shall contact you immediately to advise you of your options, or any associated delay in dispatching your order.
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Delivery Charges - Domestic
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Charges for National/Domestic Delivery
(Postage charges for wholesale quotes and supply will differ from retail charges listed)
There are three options available at checkout - Australia Post (normal parcel post), Express Post, Registered Mail.
Australia Post (normal parcel post) $AU6.00 will be added to the total cost of your order, to cover packaging, postage and handling for all items sent within Australia via Australia Post Parcel Post. This is relevant for orders up to $AU50.00. Delivery fees are not charged for orders over $AU50.00. **
Express Post $AU9.00 will be added to the total cost of your order, to cover packaging, postage and handling for items requested to be sent within Australia via Express Post. This is relevant for orders up to $AU50.00. Delivery fees for orders over $AU50.00 are reduced to $AU5.00 ** for domestic postage. Why select Express Post?
Registered Mail $AU9.50 will be added to the total cost of your order, to cover packaging, postage and handling for items requested to be sent within Australia via Registered Mail. This is relevant for orders up to $AU50.00. Delivery fees for orders over $AU50.00 are reduced to $AU5.50 ** for domestic postage. Why select Registered Mail?
Some items do come direct from our warehouse suppliers, however this is at no additional cost to yourself.
** Delivery costs for Wholesale and Bulk orders are quoted separately. Price above includes packages up to 250gms (or 500gms for Express Post).
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Delivery Charges - International
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International Orders
Contact us before placing order
If you wish to have something sent outside Australia, then Registered Post is the standard. This is so that insurance is included on your item. Unfortunately, we have to pass on the Australia Post charges and would advise on an individual basis.
New Zealand
$AU18 The system is currently set up to accept orders from New Zealand, with Registered Mail currently $AU18 (subject to change if Australia Post charges increase). This is for items up to 250gms.
Other International Destinations
Some other price estimates for Registered International Airmail (up to 250gms) (convert to lbs) are listed below. Most single items are under this weight but we would need to confirm for you once you advise what you wish to order. Esimates include Australia Post Registered International Mail charges, packaging and handling.
Canada: $AU24.00
South Pacific: $AU18.00
United States: $AU24.00
United Kingdom: $AU27.00
Europe: $AU27.00
Again, these are estimates only. We would need to provide confirmed prices and further details prior to any international order being placed. If you are from a country that is not listed in the examples above, please contact us and we can obtain a postage quote for you.
Gifts
When you order something as a Gift from us, we are happy to send it to you, or directly to the recipient. Just let us know at checkout.
Gift Vouchers
Purchase and redemption of Gift Vouchers are charged only once. That is for handling and delivery of both the gift voucher and the gift (charged at the time of purchase of the gift voucher). No additional delivery fee is charged when the recipient is redeeming products with the gift voucher. The price of delivery is in accordance with the option selected, refer pricing structures above.
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Offer of Free Gift or Free Delivery
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Receive a Free Gift
When you purchase three (3) items from our mobile phone covers range, a free gift will be sent with the order. Please see our Delivery Specials page for full details. **Offer isn't extended to those qualifying for free delivery - or to wholesale orders.
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Offer of Free Delivery
National/Domestic
As a huge thank you, we shall send your Australian order Free of Charge when your order totals $AU50.00 or more (pre-postage). This offer does not extend to wholesale orders.
Click the link below for further details:
Order Returns Information
Full details of our Returns Policy can be found on our Privacy Policy / Terms & Conditions page. If you still have any questions once you have read that, please do not hesitate to contact us. We are here to help!
Need any more information?
Further relevant information can be found on our Privacy Policy / Terms & Conditions and FAQ's pages. Alternatively, you can contact us for assistance.
Convert-Me.Com provides online conversions for various units and systems, including metric, imperial, antient and contemporary units of different countries. Use this to convert weight measurements to lbs.
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